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Returns Policy

Returns Policy

Any goods supplied by the Company, which are either suffering material defect, or not in accordance with the order, we will replace or refund at our discretion with no extra costs.

Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our website can be returned within 7 days from the date of receipt for a 100% refund, if unused, in its original saleable condition and in the original packaging. The exception is for goods that have been custom-made to order, in which case we are unable to accept returns.  All Evolution Canopies, cut to size polycarbonate sheet and special order are made to order and therefore are non returnable unless faulty or damaged.  It is the purchaser’s responsibility to pay the cost of returning the goods to us via the same method as originally dispatched. Customers are solely responsible for the safe return of goods undamaged.

If the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds. YOU MUST EITHER:

1.        NOT ACCEPT THE GOODS AT THE TIME OF DELIVERY.  THEY WILL BE RETURNED TO US. A FULL REPLACEMENT OR REFUND WILL BE PROCESSED AFTER THE GOODS ARE RETURNED & INSPECTED.

2.        SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - 'GOODS RECEIVED DAMAGED' ON THE DELIVERY NOTE, IT WILL THEN BE POSSIBLE FOR US TO MAKE A CLAIM FOR ANY DAMAGES FROM THE CARRIER.

3.         Shortages and damaged items MUST be notified to us within 3 working days.

 

We will carry out an inspection of all returned goods to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in a saleable condition, a 100% refund will be issued. If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.

If the goods supplied are faulty, it is covered by the manufacturer’s guarantees. In the unlikely event of any goods developing a fault within the guarantee period, you must contact us within 5 working days for a site visit to inspect the goods, or if the goods have not been used to be returned to us.  “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to consumer’s statutory rights.

For cancellations you must e-mail or telephone as soon as possible. Stock items can easily be cancelled but made to order items such as polycarbonate can only be cancelled if they have not already been processed. If it has been processed a cutting charge may be applied.